SHIPPING & RETURNS

SHIPPING & DELIVERY:

Orders are generally shipped within 24 - 48 hours of the order being received and payment accepted. Please allow up to 3 - 4 days for dispatch during sale periods.

All orders are normally shipped with either Australia Post Parcel Post or Australia Post Express. Occasionally we will use a Courier Service depending on the location and size/weight of order. You will be notified of your carrier when you receive your tracking email.

Australian Shipping

Australian shipping is $9.95 for Standard Shipping.
Express Post is $15.00 for all orders under $150
Express Post is $5.00 between $150 - $200
All orders over $150 are eligible for Free Standard Shipping.
All orders over $200 are eligible for Free Express Shipping.


New Zealand Shipping

New Zealand shipping is $15.00 for Standard Shipping
Express Post is $20.00 for all orders under $150
Express Post is $15.00 between $150 - $200
All orders over $150 are eligible for Free Standard Shipping
All orders over $200 are eligible for Free Express Shipping.


International Shipping

International shipping is $15.00 for Standard Shipping
Express Post is $30.00 for all orders under $150
Express Post is $15.00 between $150 - $200
All orders over $200 are eligible for Free Standard Shipping
All orders over $250 are eligible for Free Express Shipping.


All international customers are responsible for the customs duties, taxes and / or importation fees in their own country. We cannot mark international orders as a gift to bypass or reduce custom fees.


We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Accidents, Strikes, floods etc.). All colours of garments are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this web site due to computer picture resolution and individual monitor settings. All offers are available until stocks sell out.

 

RETURNS:

 

For any refunds/exchanges please contact sales@kthindustries.com. We will refund or exchange the products within 30 days from purchase date provided they’re unwashed, unworn, with tags and original packaging. Exchanges depend on product availability.

It is the customer responsibility to cover the postage cost for any returns, or we can provide a label which will be deducted from the refund amount (unless the item is faulty).

For any questions regarding your order just send us an email and we will be happy to help you out.

 

WE RESERVE THE RIGHT:

 

* To cancel any order, at which time, we will notify this action by e-mail or phone, using the e-mail address or number/s provided.

* That all orders are subject to availability of stock

* To take reasonable steps to verify that the order and credit details are bona fide.